After only 41 days of use my phone failed, and wouldn't turn on at all. It was sent to the service centre to be fixed under service repair order number 2SCRC692250 on the 25th of June 2010. On the 27th of July, 4 weeks and 2 business days later I collected my phone from my local Telstra shop; however soon after I discovered 3 obvious faults with the phone. Firstly that the Wi-Fi could not initiate, secondly that the physical volume button on the side was not working and finally that the external speaker would not play sound despite turning the volume up through the phone's software.
Of course I understand that with all technology there is a chance of failure, however in this case there was not only a failure of hardware initially, but also a failure to properly test and check the phone before it was returned to me.
I am disappointed that I must now wait a further 2 to 6 weeks for my phone to be sent back for repair a second time when this could have been avoided if the service centre had spent a few more minutes testing and checking my phone before returning it.
I was extremely excited to get the HTC Desire. It's the first "smart" phone I have ever owned and I loved using it for the first 41 days I owned it. In fact it exceeded my expectations in many ways. Of course, I can't wait to have my phone back so you can see why I am so disappointed with being forced to wait another 2 to 6 weeks due to human error or sloppy workmanship.
I hope you will encourage the people on the front line to spend another minute checking every feature of the phones they repair before sending them back to the customers in the future.
Regards,
